Frequently Asked Questions

Your Questions Answered - MissPack India Private Limited

Welcome to our FAQ page! Here you'll find answers to the most common questions about our cosmetic packaging sourcing and contract manufacturing services. Can't find what you're looking for? Contact us - we're here to help!

General Questions

What does MissPack do?

MissPack is a leading cosmetic, personal care, and skincare packaging sourcing company based in Ahmedabad, India. We offer:

1. Packaging Sourcing: Premium glass and plastic packaging materials from trusted Chinese and Indian manufacturers.
2. Contract Manufacturing: End-to-end product development including formula building, filling, packaging, monocarton packaging, and photoshoot services.
3. Complete Solutions: One-stop solution for brands looking to develop cosmetic and skincare products from concept to finished goods

We work with:

- Emerging cosmetic and skincare brands
- Established beauty companies looking to expand their product lines
- Private label manufacturers
- E-commerce beauty brands
- Salon and spa product lines
- International brands entering the Indian market
- Startups developing their first product range

1. Dual Sourcing Network: Access to both Chinese and Indian manufacturers for competitive pricing and quality options.
2. End-to-End Service: From formula development to finished product - everything under one roof.
3. Low MOQ Options: We offer low minimum order quantities on select products, perfect for startups.
4. Customization Expertise: Complete customization including colors, printing, and unique designs.
5. Quality Assurance: Rigorous quality control at every stage.
6. Industry Experience: Deep understanding of cosmetic packaging regulations and trends.
7. Personal Service: Dedicated support throughout your journey

Our registered office is in Ahmedabad, Gujarat, India:

MissPack India Private Limited
229 Block-F Sumel-11, Indian Textile Plaza
Shahibag, Ahmedabad, Gujarat, India, 380004

We serve clients across India and internationally.

Product Packaging

What types of packaging do you offer?

Glass Packaging:
Lotion bottles, Square jars, Double wall jars, Glass jar and bottle sets, Dropper bottles, Pump bottles

Plastic Packaging:
Plastic jars, Air cushion containers with mirrors, Dual storage containers, Blush stick containers, Lip gloss bottles, Lip oil bottles with rubber surface, Squeeze tubes, Pump dispensers

Specialized Packaging:
Double wall bottle and jar sets, Luxury gift set packaging, Travel-size containers, Eco-friendly sustainable options, Custom-designed unique shapes

Absolutely! We offer comprehensive customization options:

Colors: Match your brand colors or choose from our standard palette
Printing: Logo printing, full-wrap designs, gradient effects
Surface Finish: Matte, glossy, frosted, rubber coating, metallic
Caps & Closures: Various styles - pumps, droppers, flip-tops, screw caps
Labeling: Custom labels, embossing, debossing
Sizes: Custom capacity options based on your requirements
Unique Shapes: Design your own exclusive packaging molds (MOQ applies)

MOQ varies by product and customization level:

Standard Stock Items: As low as 500-1,000 pieces
Custom Colors: 3,000-5,000 pieces
Custom Printing: 5,000-10,000 pieces
New Mold/Unique Design: 10,000-50,000 pieces

We understand startups need flexibility, so we offer low MOQ options on select products. Contact us to discuss your specific requirements!

Yes! We provide samples to help you make informed decisions:

Stock Samples: Available for immediate dispatch (nominal charges may apply)
Custom Samples: Developed based on your specifications (charges apply, refundable on bulk order)
Sample Timeline: 5-15 days depending on customization
Shipping: Sample shipping charges are borne by the client

Samples help you evaluate quality, fit, and aesthetics before placing bulk orders.

Yes! We're committed to sustainability and offer:

- Recycled PET (rPET) plastic options
- Glass packaging (infinitely recyclable)
- Biodegradable plastic alternatives
- PCR (Post-Consumer Recycled) materials
- Refillable packaging designs
- Minimalist packaging to reduce waste
- Sustainable sourcing practices

Let us know your sustainability goals, and we'll recommend suitable options!

Ordering Process

How do I place an order?

Our ordering process is simple and streamlined:

Step 1: Inquiry
- Contact us via email, phone, WhatsApp, or website form
- Share your requirements (product type, quantity, customization needs)
Step 2: Quotation
- We provide a detailed quotation within 2-5 business days
- Quotation includes pricing, MOQ, timeline, and specifications
Step 3: Sampling (Optional but Recommended)
- Request samples to evaluate quality
- Approve samples before bulk order
Step 4: Order Confirmation
- Finalize specifications and quantities
- We send a formal order confirmation with payment terms
Step 5: Advance Payment
- Pay advance as per agreed terms (typically 30-50%)
- Production begins after advance receipt
Step 6: Production
- Regular updates throughout production
- Quality checks at each stage
Step 7: Final Payment & Dispatch
- Balance payment before dispatch
- Products shipped to your location
- Complete documentation provided

For an accurate quotation, please provide:

Product type (e.g., glass jar, plastic bottle, lotion)
Capacity/size required
Quantity needed
Customization requirements (color, printing, finish)
Delivery location
Timeline requirements
Any specific certifications needed

The more details you provide, the faster and more accurate our quotation!

Timelines vary based on product and customization:

Stock Items:
3-7 business days after payment (domestic delivery)
Custom Color/Printing:
35-60 days from order confirmation
New Mold/Unique Design:
45-70 days (includes mold development)
Contract Manufacturing:
20-45 days depending on complexity
International Orders:
Add 10-30 days for shipping and customs clearance

We provide realistic timelines upfront and keep you updated throughout!

Yes! We provide samples to help you make informed decisions:

Stock Samples: Available for immediate dispatch (nominal charges may apply)
Custom Samples: Developed based on your specifications (charges apply, refundable on bulk order)
Sample Timeline: 5-15 days depending on customization
Shipping: Sample shipping charges are borne by the client

Samples help you evaluate quality, fit, and aesthetics before placing bulk orders.

Customization & Design

Can you help with packaging design?

Yes! We offer design support:

Packaging Selection: Helping you choose the right packaging for your product
Design Recommendations: Suggesting designs that align with your brand
Technical Drawings: Creating specifications for custom molds
Label Design: Connecting you with design partners or reviewing your designs
Mockups: Providing 3D mockups for visualization

While we focus on manufacturing, we guide you through design decisions!

Yes! We offer various printing methods:

Screen Printing: For simple logos and text
Pad Printing: For curved surfaces
Hot Stamping: For metallic/foil effects
UV Printing: For detailed full-color designs
Labeling: For complex designs or variable information

Minimum order quantities apply for printing (typically 3,000-5,000 pieces).

No problem! We can help:

Share design inspirations and trends
Connect you with design professionals
Work with your rough concepts
Suggest packaging that suits your product type
Provide templates for labels

Many clients start with minimal designs and evolve over time!

Shipping & Delivery

How do you pack products for shipping?

We ensure safe delivery through:

- Protective packaging: Bubble wrap, foam, and cushioning
- Sturdy cartons: Double-walled boxes for fragile items
- Palletization: For large orders
- Fragile markings: Clear handling instructions
- Moisture protection: For international shipments
- Export packing: Compliant with international shipping standards

It depends on the agreed Incoterms:

- EXW/FOB: You handle customs clearance at your end
- CIF/CIP: We arrange freight; you clear customs
- DDP: We handle everything including customs (premium service)

We provide all necessary documentation to facilitate smooth customs clearance.

Yes! Once your order is dispatched, we provide:

- Tracking number (for courier/air freight)
- Bill of lading number (for sea freight)
- Regular updates on shipment status
- Expected delivery date
- Delivery confirmation

You can track your shipment in real-time!

If damage occurs during transit:

- Document the damage immediately with photos/videos
- Note on delivery receipt if visible damage to packaging
- Notify us within 48 hours
- Insurance claim (if shipment was insured)
- We assist in resolution and replacement if under our responsibility

Risk transfer depends on agreed Incoterms.

Account & Website

Do I need to create an account to order?

No, account creation is not mandatory. You can:

- Contact us directly via email, phone, or WhatsApp
- Submit inquiries through our website contact form
- Place orders through email or formal purchase orders

However, creating an account (when available) offers benefits like order history tracking and faster reorders.

We take data protection seriously:

- Comply with Indian IT Act and data protection laws
- Secure storage of customer information
- Confidentiality of your formulations and designs
- No sharing of data with third parties without consent
- Secure payment processing

Please refer to our Privacy Policy for complete details.

Changes:
- Possible before production begins (may affect timeline)
- Modification fees may apply depending on stage
- Contact us immediately if changes needed

Cancellations:
- Cancellation fees apply as per stage:
Before production: 20-30% of order value
After production start: 50-80%
After completion: 100%
- Custom products are generally non-cancellable

Refer to our Terms and Conditions for detailed cancellation policy.