Privacy Policy

We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this Website or mobile application you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Register or create an account on our website
  • Request a quotation for products or services
  • Place an order with us
  • Subscribe to our newsletter or marketing communications
  • Contact us via email, phone, contact forms, or WhatsApp
  • Participate in surveys or provide feedback
  • Apply for a job at MissPack

Types of personal information we may collect include:

  • Full name and title
  • Company/business name
  • Email address
  • Phone number and WhatsApp number
  • Billing and shipping addresses
  • Business registration details (GSTIN, CIN, etc.)
  • Payment information (processed securely through payment gateways)
  • Product specifications and requirements
  • Communication preferences
  • Resume and employment information (for job applications)
  • Any other information you choose to provide

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity:

  • Device Information: IP address, browser type and version, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, referring website, date and time of visits
  • Location Data: General location based on IP address (country, city)
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 5)

1.3 Information from Third Parties

We may receive information about you from:

  • Business partners and vendors who provide services on our behalf
  • Freight forwarders and logistics partners for order fulfillment
  • Payment processors for transaction verification
  • Social media platforms if you interact with us on social media
  • Public databases and directories for business verification purposes

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing Services

  • Process and fulfill your orders
  • Provide quotations and pricing information
  • Communicate about your orders and services
  • Deliver products to your specified address
  • Provide contract manufacturing services
  • Handle customer service requests and support
  • Process payments and prevent fraud

2.2 Business Operations

  • Maintain and improve our website functionality
  • Manage user accounts and authentication
  • Conduct quality control and product testing
  • Maintain business records and documentation
  • Comply with legal and regulatory requirements
  • Enforce our Terms and Conditions
  • Protect against fraud, abuse, and security threats

2.3 Marketing and Communications

  • Send promotional emails about new products, services, and offers (with your consent)
  • Provide newsletters and industry updates
  • Conduct market research and surveys
  • Personalize your experience on our website
  • Display targeted advertisements (where applicable)

You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

2.4 Analytics and Improvement

  • Analyze website usage and user behavior
  • Identify trends and preferences
  • Improve our products, services, and website
  • Develop new offerings and features
  • Conduct business analysis and reporting

2.5 Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to legal requests and court orders
  • Protect our legal rights and interests
  • Prevent illegal activities and enforce our policies
  • Resolve disputes and investigations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in:

  • Manufacturing Partners: Chinese and Indian packaging manufacturers (for production)
  • Logistics and Shipping: Freight forwarders, courier companies, customs brokers
  • Payment Processing: Payment gateways and financial institutions
  • IT Services: Website hosting, cloud storage, technical support
  • Marketing Services: Email marketing platforms, analytics providers
  • Professional Services: Accountants, lawyers, auditors, consultants

All service providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity or successor. You will be notified of any such change via email or website notice.

3.3 Legal Requirements

We may disclose your information when required by law or in response to:

  • Court orders, subpoenas, or legal processes
  • Requests from government authorities or law enforcement
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activities
  • Enforcement of our Terms and Conditions
  • Protection of third-party rights

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you authorize us to share your details with a specific vendor or partner.

3.5 Aggregated or Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you for research, marketing, analytics, or other business purposes.

4. International Data Transfers

MissPack is based in India, but we work with international partners and clients. Your information may be transferred to and processed in countries outside India, including China, for manufacturing purposes.

Data Protection Measures:

  • We ensure adequate safeguards are in place when transferring data internationally
  • Our partners are contractually bound to protect your information
  • We comply with applicable data protection laws
  • Transfer occurs only for legitimate business purposes

By using our services, you consent to the transfer of your information to countries outside India for the purposes described in this Privacy Policy.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognize your device and remember your preferences.

5.2 Types of Cookies We Use

Essential Cookies:

  • Required for website functionality
  • Enable core features like security and authentication
  • Cannot be disabled without affecting website performance

Performance Cookies:

  • Collect information about website usage
  • Help us understand how visitors interact with our site
  • Used for analytics and improvement

Functionality Cookies:

  • Remember your preferences and settings
  • Enhance user experience with personalized features
  • Store language and region preferences

Marketing Cookies:

  • Track your browsing activity across websites
  • Used to deliver relevant advertisements
  • Measure effectiveness of marketing campaigns

5.3 Third-Party Cookies

We may use third-party cookies from:

  • Google Analytics (website analytics)
  • Social media platforms (Facebook, LinkedIn, Instagram)
  • Advertising networks
  • Payment processors

5.4 Managing Cookies

You can control cookies through:

  • Browser Settings: Most browsers allow you to refuse or delete cookies
  • Opt-Out Tools: Use browser extensions or privacy tools
  • Cookie Preferences: Adjust settings through our cookie consent banner (if available)

Note: Disabling cookies may affect website functionality and your user experience.

5.5 Do Not Track Signals

Some browsers have "Do Not Track" features. Currently, there is no industry standard for responding to such signals. We do not alter our data collection practices in response to Do Not Track signals.

6. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures

  • Encryption: Secure Socket Layer (SSL) encryption for data transmission
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Authentication: Password protection and user authentication
  • Firewalls and Security Software: Protection against cyber threats
  • Regular Audits: Periodic security assessments and updates
  • Employee Training: Staff educated on data protection practices
  • Secure Payment Processing: PCI-DSS compliant payment gateways

6.2 Limitations

No system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • Using strong passwords and changing them regularly
  • Notifying us immediately of any unauthorized access
  • Taking precautions when sharing information online

We are not liable for data breaches resulting from circumstances beyond our reasonable control.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

  • Active Clients: Data retained during active business relationship and for a reasonable period after (typically 3-7 years)
  • Financial Records: Retained for 7 years as per Indian tax and accounting laws
  • Marketing Data: Retained until you opt-out or request deletion
  • Website Analytics: Aggregated data retained indefinitely
  • Legal Requirements: Data retained as required by applicable laws

7.2 Deletion

When information is no longer needed, we securely delete or anonymize it. However, we may retain certain information for:

  • Compliance with legal obligations
  • Resolution of disputes
  • Enforcement of agreements
  • Legitimate business purposes

8. Your Rights and Choices

You have certain rights regarding your personal information:

8.1 Access and Correction

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Correction: Request correction of inaccurate or incomplete information
  • How to Exercise: Contact us at [hello@themisspack.com]

8.2 Deletion and Restriction

  • Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Right to Restriction: Request that we limit how we use your information
  • Right to Object: Object to certain processing activities

8.3 Data Portability

  • Request a copy of your data in a structured, machine-readable format
  • Transfer your data to another service provider (where technically feasible)

8.4 Withdraw Consent

  • Withdraw consent for marketing communications at any time
  • Unsubscribe from emails using the link provided in our communications
  • Contact us to update your communication preferences

8.5 Lodge a Complaint

If you believe your privacy rights have been violated, you may:

  • Contact us directly to resolve the issue
  • File a complaint with relevant data protection authorities in India

8.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: hello@themisspack.com
Phone: +91 7041 110823
Address: 229 Block-F Sumel-11, Indian Textile Plaza, Shahibag, Ahmedabad, Gujarat, India, 380004

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

10. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or services that are not operated by us.

We are not responsible for:

  • Privacy practices of third-party websites
  • Content or security of external sites
  • Data collection by third parties

We recommend reviewing the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected through our website and services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

When we make changes:

  • The "Last Updated" date at the top will be revised
  • Material changes may be communicated via email or website notice
  • Continued use of our website or services after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

MissPack India Private Limited

Email: hello@themisspack.com
Phone: +917041 110823
Registered Office:
229 Block-F Sumel-11, Indian Textile Plaza
Shahibag, Ahmedabad, Gujarat, India,
380004
Business Hours:
Monday to Saturday: 10:00 AM - 7:00 PM IST
Sunday: Closed (Email support available)

13. Consent

By using our website or services, you consent to:

  • The collection, use, and disclosure of your information as described in this Privacy Policy
  • The transfer of your information to third parties as outlined
  • Our use of cookies and tracking technologies
  • International data transfers for business purposes

If you do not agree with this Privacy Policy, please do not use our website or services.

14. Applicable Law

This Privacy Policy is governed by the laws of India, including:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Any other applicable Indian data protection laws

Disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.

Thank you for trusting MissPack with your information. We are committed to protecting your privacy and providing excellent service.

© MissPack India Private Limited. All Rights Reserved.